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What is my IP

Roku warns of unauthorized access to hundreds of its customers' accounts

March 19th. 2024


A Roku investigation, the company that manufactures media streaming devices running Roku software to access all kinds of streaming content, has revealed unauthorized access to hundreds of its users' accounts, "likely due to compromised login credentials obtained from third-party sources unrelated to Roku," they said. According to the company itself, these credentials were used to access Roku accounts, where changes were made, including attempts to purchase streaming subscriptions. However, in an official statement, Roku said that any sensitive personal data such as full payment account numbers could not be accessed.

The affected accounts were secured and required password resets, as well as the cancellation of unauthorized subscriptions. Roku has announced that it will refund its users for all unauthorized charges.

"What can I do if I can't access Roku?

Roku has reset all passwords for accounts affected by these unauthorized accesses, so if we are holders of one of them, we may not be able to access it in the usual way. To regain access, we should go to my.roku.com and use the "Forgot your password?" option. Additionally, the company recommends reviewing subscriptions and devices linked to the Roku account from the Roku account Dashboard."

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