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Telegram incorporates chatbots into Telegram Business accounts

April 3rd. 2024


Telegram Business has announced the addition of chatbots among its features aimed at streamlining communication between companies and their clientele. The new automated assistants on this instant messaging application are designed to provide information automatically in response to predictable inquiries.

This recent development was announced through the company's official blog, where Telegram also explained that the chatbots also have the option to provide links that direct customers to booking or order tracking. Additionally, these new automated assistants from Telegram Business are also capable of offering welcome messages and absence notifications, useful for informing customers, for example, about holiday closures.

Telegram explains that thanks to this new feature of Telegram Business, user companies will be able to enhance their brand presence and foster lasting relationships with their customers by leveraging the power of automation along with personalized communication.

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